Refund policy
We want you to love your Lucire pillowcase. If something isn't right, here's how returns work.
Return window
You have 14 days from the date your order is delivered to request a return. After 14 days, we're unable to offer a refund or exchange.
Condition of returned items
To be eligible for a return, your item must be:
- Unused and unwashed
- In the same condition that you received it
- In its original packaging
How to start a return
Contact us at supportandhelp01@gmail.com with your order number and the reason for your return. We'll confirm your return and provide instructions on where to send the item.
Return shipping
Unless the item arrived defective or incorrect, the customer is responsible for return shipping costs.
Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or incorrect items
If your pillowcase arrives damaged or you received the wrong item/color, contact us within 14 days of delivery at supportandhelp01@gmail.com with a photo of the item, and we'll arrange a replacement or full refund at no extra cost to you.
Exchanges
If you'd like a different color or size, the fastest option is to return your original item for a refund and place a new order.
Questions?
Reach us anytime at supportandhelp01@gmail.com.